Data Scientist - Customer Experience

Join WIT and contribute to shaping the future of data science in the CX domain while enjoying a supportive and dynamic work environment. We have an immediate opening for a full-time Senior Data Scientist with ML/AI experience. Possesses a strong acumen in developing customer experience solutions leveraging data & analytics. We are seeking a blend of technical and advanced customer interaction skills, with a solid track record of delighting customers with the delivery of successful projects. Join WIT and contribute to shaping the future of data science in the CX domain while enjoying a supportive and dynamic work environment. Candidates should have hands-on development experience in Data Analytics, with excellent data storytelling skills. Apply today to be a part of our growing team!

Responsibilities

• Develop and implement data model to improve the customer experience of digital customer channels (web/IVR), which would reduce the number of analog (human) interactions in the contact center (calls/emails) preferred.

• Develop and implement the use of data science and GenAI / ChatGPT highly preferred.

• Using ChatGPT/LLM methods to perform this kind of analysis.

• Meet with customers to gather business and technical requirements.

• Establish trust advisor status for data and analytics customers.

• Lead by example through a culture of accountability and process

Qualifications

• Bachelor’s degree in data science or computer science.

• Minimum 3 years of experience in Data Science, including ML/AI experience and consumer experience data modelling.

• Must have experience working with data in the Customer/Digital Experience; very commonly referred to as ‘CX’ sometimes ‘DX.’

• Demonstrates a passion, curiosity, and willingness to working with Generative AI/ChatGPT.

• Strong data analyst skills, probably some advanced analytics or data science background with Python experience.

• Some experience with Text Analytics and AZURE ML preferred.

• Experience in creating data models including predictive modeling.

• Experience with customer experience data highly preferred.

• Highly proficient on python.

• Excellent facilitation, verbal, and written communication skills.

• Local candidates preferred, either remote/hybrid local.

• Not willing to sponsor.